We provide free shipping and support both U.S. and international delivery. Delivery timelines below are estimates and may vary by location, carrier, and customs processing.

Note: “Business days” do not include weekends or public holidays. Estimated delivery time does not include processing time.

Orders are processed within 1 business day. Processing includes order verification, packing, and handoff to the carrier. Orders placed on weekends or holidays will be processed on the next business day.

• During promotions or peak seasons, processing may take slightly longer.
• If we need additional information to process your order, we may contact you at the email provided at checkout.

Shipping costs and available methods are shown at checkout (if applicable). Delivery timelines are estimates and may vary depending on your location, carrier operations, weather, and customs.

Important: We do not guarantee delivery dates. Estimated times are provided for reference and are not a promise of delivery by a specific date.

We offer Free Shipping on orders unless otherwise stated on a specific product page or at checkout. In rare cases (e.g., oversized items, remote locations, or special delivery services), a surcharge may appear at checkout—if so, it will be shown before you pay.

When your order ships, we typically send a shipping confirmation email with tracking details (when available).

• Tracking may take 24–72 hours to update after shipment.
• Some carriers may show limited scans until the package reaches a regional hub.
• If you did not receive tracking, please check your spam/junk folder or contact us at support@pinkfox.shop.

We support international shipping. For international deliveries, customs duties, VAT/GST, and import taxes may apply depending on your country’s rules.

• Unless otherwise stated at checkout, these fees are typically the customer’s responsibility.
• Customs clearance and inspections may cause delays that are outside our control.
• If a package is refused due to unpaid duties/taxes and returned to us, shipping fees may be non-refundable where permitted by law.

Tip: If you are unsure about import fees, please contact your local customs office before placing an order.

Please make sure your shipping address is correct at checkout. If you notice an error, contact us immediately at support@pinkfox.shop with your order number.

• If an order has not shipped yet, we will do our best to update the address.
• Once shipped, we may not be able to change the destination address.
• If a package is returned due to an incorrect or incomplete address, you may be responsible for reshipping fees.

Some orders may ship in multiple packages (for example, if items are stored in different locations or ship via different carriers). If this happens, you may receive multiple tracking numbers and packages may arrive on different days.

If your package is delayed, missing, or arrives damaged, please contact us at support@pinkfox.shop with your order number and tracking information.

• Damaged items: Please email clear photos of the product(s) and packaging within 7 days of delivery.
• Missing items: Please check if your order shipped in multiple packages (see “Split Shipments”).
• Carrier delays: Weather, holidays, and carrier network issues may delay delivery beyond the estimated timeframe.

Delivered but not received?
Please check your mailbox/parcel locker, ask household members/neighbors, and contact the carrier first. If still not found, email us within 7 days of the delivery scan and we will assist with next steps.

If you have any shipping questions, please contact our support team:
Email: support@pinkfox.shop

We may update this Shipping Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the effective date of the updated policy.