Return policy
Refund & Return Policy
This policy explains cancellations, returns, refunds, and how to contact us for return instructions and the return address.
At a Glance Cancellation, 14-day returns, and refund timing.
We want you to feel confident shopping with us. Please review the key points below and contact us if you need help.
Return address notice: Please contact us first to obtain the correct return address and instructions. Do not send returns to the manufacturer.
Cancellation When you can cancel and get a full refund.
We accept order cancellations before the product is shipped or produced. If your order is cancelled in time, you will receive a full refund.
We cannot cancel the order if the product has already been shipped out.
To request a cancellation, email us as soon as possible at support@pinkfox.shop and include your order number.
Returns Eligibility, requirements, and return shipping rules.
We accept returns. Customers have the right to apply for a return within 14 days after receiving the product.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please contact us first to obtain the return address and instructions.
Shipping costs & restocking:
- Customers will only be charged for shipping once at most (this includes returns, where applicable).
- No restocking fee will be charged for returning a product.
To request a return and receive the return address, please email support@pinkfox.shop with your order number and reason for return.
Refunds Inspection, approval, and how refunds are issued.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days (processing time varies by payment provider/bank).
Late or Missing Refunds What to do if you haven't received your refund yet.
If you haven’t received a refund yet, please follow these steps:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next contact your bank — there is often processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@pinkfox.shop.
Return Address & Customer Service How to get the correct return address.
Please contact our customer service to get the return address and return instructions before sending anything back.
Customer service email: support@pinkfox.shop
Tip: Include your order number and photos (if the item is damaged) to speed up support.